This policy explains how information may be handled when you use this website or the associated clinic portal. The public website is intended to provide information and help you contact the clinic. The portal provides authenticated access to clinic services.
Information you provide
You may provide your name, phone number, email address, appointment preference, and a short description of your concern. Information entered in the WhatsApp appointment form is transferred to WhatsApp only when you choose to continue. Portal users may provide account, appointment, patient-record, and prescription information according to their role.
How information is used
- To respond to enquiries and appointment requests.
- To authenticate users and provide clinic-portal features.
- To maintain patient, appointment, and prescription records where legally and clinically appropriate.
- To protect the service, investigate errors, and prevent misuse.
Service providers
The website and portal may rely on hosting, database, authentication, storage, analytics, email, mapping, and messaging providers. Those providers process information under their own terms and privacy practices. Do not send emergency or highly sensitive medical information through the public contact form.
Access and security
Portal access is account- and clinic-specific. Reasonable technical controls are used to restrict records according to the user's clinic membership and role. No online system can be guaranteed completely secure, so users must protect their passwords and report suspected unauthorized access promptly.
Retention and requests
Information may be retained for clinical, legal, accounting, security, and operational requirements. To request correction or ask a privacy question, contact@drfarid.in. Some medical records may need to be retained even when deletion is requested.
Children and emergencies
A parent or lawful guardian should manage online communication for a minor. This website and portal are not emergency services. For a medical emergency, contact local emergency services or the nearest hospital immediately.
Changes
This policy may be updated when features, providers, or legal requirements change. The date above identifies the latest published version.